Patient Service Rep | PSRs | Days

UF Health•Jacksonville, FL

10d

About The Position

Responsible for providing timely responses for the Single Billing Office (SBO) Customer Service Department; which includes but is not limited to written and verbal billing account inquiries, researching and resolving disputes, managing the Financial Hardship program, comply with Risk Management requests, resolve patient Bankruptcy and Probate accounts. Responsible for coordination with vendor to comply with subpoenas and attorney requests for billing records .. Assist in answering Customer Service ACD calls and responding to Epic MyChart billing inquires as needed.

Requirements

High School Diploma or GED equivalent - required

Nice To Haves

Up to 2 years Physician and/or hospital medical billing, including follow-up Preferred
Up to 2 years Customer service Preferred
Up to 1 year Microsoft Office (Outlook, Word, Excel) Preferred
Up to 1 year Written Communication Preferred
Up to 1 year Epic Medical Billing software preferred

Responsibilities

Demonstrate the ability to prioritize daily responsibilities to comply with follow-up timeframes.
Research and respond to written physician and hospital account inquires and requests via the EPIC MyChart portal.
Assist with answering inbound calls from patients, attorneys, insurance companies, clinic staff, and outside medical facilities as needed, abiding by the established answer rate standards when needed
Meet the established goal standards for activities performed on accounts.
Meet established attendance requirements as outlined by the company attendance policy and department requirements.
Comply with Risk Management requests and adjustments.
Review deceased patient accounts to verify balances and make the necessary adjustments. Coordinate with the probate recovery vendor as needed.
Respond to Attorney request and Subpoenas timely according to HIPAA guidelines and company policy.
Coordinate with billing record vendor to comply with the request.
Review bankruptcy related account balances and make the necessary timely adjustments.
Process Financial Hardship applications to an approved, denied or incomplete status and apply the necessary adjustments. This include reviewing income documents and credit bureau information
Facilitate patient billing inquires, disputes, and request to a resolution. Communicate key issues to other department management personnel as needed. Send timely follow-up communication to ensure the necessary actions are completed
Review and interpret electronic remits and EOB's to verify the account balances are correct. This includes making appropriate insurance adjustment corrections and researching denial reasons.
Review and interpret visit and procedure chart notes to address billing disputes and inquiries regarding ICD-10 and CPT Coding data elements to facilitate collections