Patient Service Rep Team Lead - ENT and Audiology

Northwestern Memorial Healthcare • Geneva, IL

8h

About The Position

The PSR Team Lead reflects the mission, vision, and values of NM, adheres to the organization’s Code of Personal Conduct and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The PSR Team Lead provides support to clerical staff by facilitating efficient workflow, assisting with various clerical activities, and performing related administrative functions. This role leads the work of clerical staff, ensures efficient workflow, maintains neat, clean and safe workspace and patient waiting areas, promotes patient satisfaction by interacting with patients in a professional, friendly manner, and safeguarding patient confidentiality. Under the direction of the Operations or Practice Administrator, this position regularly assigns, instructs and verifies the work of other clerical staff, provides training and orientation of new employees, and identifies and helps resolve staff and operational issues.

Requirements

• High school diploma or GED equivalent.
• Previous experience in a customer service position.
• 1 year experience with patient registration or similar role.

Nice To Haves

• Bachelor’s degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual

Responsibilities

• Leads the work of clerical staff within the practice.
• Serves as a role model and resource to clerical staff.
• Provides training and orienting to all clerical roles, and maintains training and orientation materials and records.
• Creates and manages the staffing schedule.
• Monitors and evaluates policies and procedures to suggest operational changes.
• Participates in conferences and meetings, and represents the work unit on organizational initiatives
• Ensures efficient patient flow through the site.
• May perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees