Patient Service Rep/Precertification Specialist

University Physicians' Association • Knoxville, TN

4d • Onsite

About The Position

Are you passionate about helping patients and ensuring they receive the care they need? At University GYN Oncology, we’re looking for a Patient Service Representative / Precertification Specialist who thrives in a fast-paced, team-oriented environment. This role is essential in creating a positive experience for our patients while supporting the smooth operation of our clinic. Location: Knoxville, TN – University GYN Oncology Job Type: Full-Time Why You’ll Love Working with Us: Work-Life Balance: Monday–Friday schedule, no nights or weekends! As a key member of our team, you’ll be the friendly face and helpful voice that patients rely on. Ready to join a team that values your skills and dedication? Apply today and help us deliver exceptional care to every patient, every time!

Requirements

• High school diploma or equivalent required.
• 1–2 years in a hospital or clinical setting preferred.
• Strong customer service, problem-solving, and organizational skills.
• Ability to work under pressure while maintaining professionalism and compassion.

Responsibilities

• Schedule follow-up visits, chemotherapy, labs, and new patient appointments.
• Manage oncology task lists and future orders.
• Ensure accurate documentation and follow-up for no-show patients.
• Secure prior authorizations for chemotherapy, scans, and medications.
• Coordinate referrals and notify patients about scheduled tests.
• Assist with billing processes, including Good Faith Estimates and FMLA paperwork.
• Greet patients warmly and professionally.
• Verify insurance, collect copays, and update registration details.
• Maintain confidentiality and accuracy in patient records.
• Answer calls promptly and return messages within 24 hours.
• Direct calls appropriately and assist with triage.
• Process referrals quickly and schedule appointments within 5–7 days for known cancer diagnoses.
• Coordinate with Nurse Navigators and request records from referring providers.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match and immediate vesting
• Paid Time Off, Sick Leave, Bereavement Leave
• Disability, Life & Critical Illness Coverage
• Health Savings Account with Employer Contribution
• Flexible Spending Accounts
• Employee Assistance Program
• Fitness Center

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees