PATIENT SERVICE REP - OBGYN

St. Bernards Healthcare • Jonesboro, AR

106d

About The Position

Greet patients and arranges for the efficient and orderly registration of patients. Ensures that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures. Answers telephone, answers billing questions from patients. Processes medical records request, information requests and general patient account functions. Works with and has access to confidential patient information. Position requires making frequent decisions or actions following general procedures often without clearly defined precedents. Position requires a high degree of mental alertness and close visual attention to details. Position requires diplomacy and a professional image and manner in dealing with patients, families, visitors, and clinic personnel. Patient Service Representative is responsible for a positive first impression of clinic personnel as the initial point of service contact for clinic customers. This position has high contact with patients, employees and physicians. Attendance is an essential function of this job.

Requirements

• High school diploma or GED.
• Minimum of one-year experience in customer service setting.
• Preferably six months receptionist experience in health care setting.
• Experience with office equipment.
• Ability to work independently and exercise good judgment.

Responsibilities

• Greet patients and arrange for the efficient and orderly registration of patients.
• Ensure accurate patient and insurance information is collected.
• Make patients aware of clinic policies and procedures.
• Answer telephone and billing questions from patients.
• Process medical records requests and general patient account functions.
• Handle confidential patient information.
• Make frequent decisions or actions following general procedures.
• Maintain a high degree of mental alertness and close visual attention to details.
• Exhibit diplomacy and a professional image in dealing with patients and clinic personnel.

What This Job Offers

• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED