Patient Service Rep MercyOne Dakota Dunes Family Medicine

Regional Health Services of Howard County • Dakota Dunes, SD

348d

About The Position

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well. MercyOne Siouxland Medical Center has earned more national recognition for quality patient outcomes than any other hospital in the region. The medical center has earned multiple honors for its leadership and excellence in several clinical areas including cardiac care, orthopedic services, vascular surgery, stroke care and cancer care. Join the MercyOne Family! We are looking to hire a Patient Service Rep- Dunes Family Medicine. As a Patient Service Rep at MercyOne, you will perform computerized patient scheduling/rescheduling and management of Phreesia registration dashboard. Receive patients and visitors and answers the telephone. Complete the patient office visit, which includes receiving payment on patient accounts.

Requirements

• Previous experience of one to two years in a medical office or health care facility preferred.
• Excellent interpersonal and communication skills to interact effectively with customers and all members of the health care team.
• Ability to perform a variety of duties characterized by frequent change.
• General working knowledge of computers and department specific software (i.e. HealthStream, internet, etc.).
• Excellent verbal and written communications skills, presentation skills, advanced analytical skills, well organized and maintain a highly professional manner and appearance.
• Strong interpersonal, consultative and relationship building skills to initiate and develop productive collaborative partnerships with all levels of leadership across the organization.
• Ability to effectively influence results, garner support and tactfully manage complex relationships within and across the organization.
• Extremely high level of diplomacy and tact are required.
• Ability to read the subtle nuances of situation and react/plan accordingly.

Responsibilities

• Perform computerized patient scheduling/rescheduling and management of Phreesia registration dashboard.
• Receive patients and visitors and answer the telephone.
• Complete the patient office visit, including receiving payment on patient accounts.
• Check in patients following Standard Work Instructions (SWI).
• Update and verify patient demographics, making appropriate changes as needed following SWI.
• Answer telephone calls and maintain proficiency receiving/relaying messages from external and internal customers.
• Assist nurses, providers, and office staff in providing patient care services as directed, including referral care management.
• Check out patients after their office visit by collecting payment for current co-pays or coinsurance and past due balances following SWI.
• Maintain working knowledge of ICD-10-CM and CPT codes and attend required training sessions to keep current.
• Prepare patient's medical records for provider visits, including consent forms, following SWI.
• Monitor patient accounts and communicate any issues to Clinic Manager for review.
• Maintain and reconcile Charge and Receipt summaries, forwarding to Clinic Business Service at day end.
• Reconcile daily receipts and take deposits to the bank as assigned.

Benefits

• Competitive compensation
• Full benefits package
• Opportunity for growth throughout the system

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED