The Patient Service Rep. Lead supervises others on a variety of patient and customer service-related activities. Responsible for ensuring accurate and efficient registering, scheduling, and financial analysis activities for all patients upon arrival to the Healthcare System, including initiation of activities necessary to comply with managed care contracts. This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices patient population. Participates in the practice's quality improvement process and performance evaluation.