Patient Service Rep II

Northern Light Health•Blue Hill, ME

46d•Onsite

About The Position

Maintaining high level of skill of proper documentation in electronic medical record. Greeting and welcoming all patients. Managing all encounters and pertinent consents/forms and preparing 24 hours in advance for the next business day. Performing reminder calls within 24 hours to patients regarding their appointment date/time, confirming that the patient has pre-registered, or facilitating pre-registration if needed.. Executing excellence in customer service.

Requirements

Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
High School Diploma/General Educational Development (GED)

Responsibilities

Practices the Gold Standard Behaviors.
Uses API and EBT appropriately.
Dresses appropriately
Ensures appointment descriptions are clear and appropriate
Treat people with respect
Acknowledge concerns
Work together to remove departmental boundaries
Maintains confidentiality of all patient, donor and employee information.
Demonstrates high level customer service
Promotes Schedule Access
Offers Map applications to patients that may benefit for financial assistance
Performs reminder calls for the next day patients, 24 hours in advance
Provides patients with education and access to portal
Utilizes EMR to route patient calls
Works Collaboratively with Peers
Treats patient and community members with courtesy, fairly, ethically
Be a problem solver and follow issues to resolution
Behave in a manner that makes you approachable
Providers patients with education and access to portal
Participated in quality control/performance improvement activities.
Observes safety rules/regulations/policies and procedures.
Proper use of BHMH property and equipment.
Maintaining medical records through scanning and HIM
Returns calls/messages within one business day
Use appropriate hand hygiene
Reminder calls to patients 24/48 hours in advance
Participation in PCMH/ACO/MU measures.
Proper use of BHMH property and equipment
Point of Care collections at time of service
Encounter reconciliation sent to billing daily
Balance cash box at end of day, verifies payments and records on the receipt sheet and forwards to billing office
Encounter form management, correct PCP, Pharm, DOS