Patient Service Rep II - Medical Groups

Silver Cross Hospital

80d • $18 - $23

About The Position

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated. Position Summary: Responsible for coordinating all after visit activities including collection, review and update of all practice-specific forms, printing of the After Visit Summary (AVS), communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures. Responsible for ensuring pre-visit clearing for the patient on the date of service if these activities have not been fully completed in advance.

Requirements

• Associate or Bachelor's degree preferred; High school diploma required.
• Prior experience and in-depth knowledge of insurance preferred.
• Excellent interpersonal skills to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
• Exceptional customer service skills with the ability to use independent thinking, sound judgement, and creativity when resolving customer issues.
• Ability to balance multiple priorities and effectively handle challenging situations.
• Excellent verbal communication skills.
• Ability to use personal computers and select software applications.

Responsibilities

• Coordinate all after visit activities including collection, review and update of all practice-specific forms.
• Print the After Visit Summary (AVS).
• Communicate payment policies regarding amounts due for current services and prior balances.
• Collect payments from patients.
• Assist with scheduling follow-up appointments and procedures.
• Ensure pre-visit clearing for the patient on the date of service.

Benefits

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees