Patient Service Rep I

Stanford Health Care

337d • $25 - $31

About The Position

Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management. The PSR I is an entry-level position with limited or no prior experience; under general supervision and performs a variety of clerical and patient care duties to assist practitioners and other members of health care team. For situations where the PSR is designated as a 'trainee,' the incumbent will work under close supervision, requiring mentor sign-off on certain activities.

Requirements

• High school graduate or equivalent required.
• One (1) year of customer service experience in a medical office, insurance, or client services environment required.
• Graduate of a Medical Receptionist training program, healthcare experience, or related preferred.
• EPIC experience preferred.
• Strong verbal/written communication and listening skills.
• Ability to maintain composure during challenging interpersonal interactions.
• Basic math skills necessary to collect payments and balance cash drawer.
• Basic computer skills to include keyboarding, mouse movement and data entry skills.

Nice To Haves

• Experience in a healthcare setting.
• Familiarity with practice management systems and EHR.

Responsibilities

• Executes world class practices of service and patient care in support of C-I-CARE standards.
• Greets patients and others entering the department in a courteous and professional manner.
• Registers new patients, schedules appointments, and updates existing patient accounts.
• Identifies accepted insurance plans and those requiring referrals, obtains and updates insurance information.
• Determines if patient has a co-payment or deposit; accepts and records receipt of payment.
• Obtains applicable consent from patient.
• Resolves any system red flags as they are encountered.
• Responds to requests from patients, family members, physicians, and staff.
• Facilitates communication between the patients and the physicians or clinic.
• Accurately documents and routes calls to the appropriate department(s).
• Manages flow of information received from various sources to appropriate staff member.
• Balances cash sheet and cash drawer, completes daily deposit summary.
• Delivers consistent high-level of customer service by using CI-Care principles.
• Meets all regulatory and compliance standards.

Benefits

• Equal Opportunity Employer
• Commitment to diversity and non-discrimination
• Potential for career advancement within Stanford Health Care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED