Patient Service Rep I - Memory Disorder Clinic

Health First•Melbourne, FL

27d

About The Position

The Patient Service Representative I provides friendly, rapid, and accurate patient support, including completion of patient registration documentation, appointment scheduling and assistance with a variety of departmental projects and clerical duties.

Requirements

High School Diploma or equivalent.
1 year ofCustomer Serviceexperience.
Knowledge of Microsoft Officer applications - Outlook, Teams, Word, Excel, etc.
Excellent verbal andwritten communicationskills.
Ability to relate well to all customers.
Knowledge ofHealthcare terminology.

Nice To Haves

Associate's degree in relevant field.
Five (5) years of Healthcare office experience.
American Heart Association (AHA) HeartSaver CPR AED course.

Responsibilities

Responds to customer's needs in a timely and professional manner.
Answers telephones properly, courteously, and tactfully; directing calls and returning messagesto the appropriate party; takes complete and accurate messages.
Facilitates patient appointments and referrals in a timely, efficient, and friendly manner.
Obtains demographic and insurance information from patient and inputs data accurately into thepatient management system.
Obtains required signatures on consents and distribute patient information and complianceliterature.
Verifies patient's insurance eligibility utilizing assigned tools, updates information in patient'saccount as needed.
Prepares financial estimate of anticipated prices for the services to be rendered prior to theperformance of services and communicates the information to the patient.
Collects all current and past-due patient responsibility balances prior to services beingrendered.
Performs daily reconciliation, balancing, and cash out procedures and enters payment intopractice management system.
Prepares the next day's work for all scheduled patients.