Patient Service Rep I

Covenant Health•Knoxville, TN

About The Position

Patient Service Representative, Float Pool PRN/OCC, Variable Hours, Day Shift Covenant Medical Group is Covenant Health’s employed and managed medical practice organization, with more than 300 top Physicians and providers spanning the continuum of care in 20 cities throughout East Tennessee. Specialties include cardiology, cardiothoracic surgery, cardiovascular surgery, endocrinology, gastroenterology, general surgery, infectious disease, neurology, neurosurgery, obstetrics and gynecology, occupational medicine, orthopedic surgery, physical medicine and rehabilitation, primary care, pulmonology, reproductive medicine, rheumatology, sleep medicine and urology. Position Summary: Provide administrative coverage for the patient service functions related to the operation of the physician practice. Greets, assists, and directs visitors, patients, and others upon contact to the clinic. Takes appropriate information from patients upon arrival. This position requires answering high volumes of incoming calls, checking in patients, performing data entry, verifying insurance coverage, collaborating with medical assistants, and providing compassionate service to patients.

Requirements

Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.
Minimum Experience: One (1) year customer facing/customer service and/or medical office experience preferred.
Must have excellent communication skills.
Licensure Requirement: None.

Nice To Haves

Preference may be given to individuals possessing a HS diploma or GED.

Responsibilities

Maintain established departmental policies and procedures, objectives, quality assurance program and safety standards.
Schedule patient visits with providers following established procedures and protocols.
Obtain patient social demographic and medical complaint information necessary to schedule patients with appropriate providers.
Answer all telephone calls and route accordingly.
Complete registration process to include obtaining accurate reason for visit, current demographic information, and verification of insurance coverage.
Prepare patient chart and encounter form, and obtain necessary authorizations as required for billing and/or medical treatment.
Receive and record changes in patient information.
Demonstrate familiarity with insurance procedures; demonstrate knowledge of which plan the provider(s) participate.
Assists in filing medical records as requested or needed.
Enhance professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
Attend meetings as required and participates on committees as directed.
Collaborate with the patient, physician and other care team members as part of a team based approach to overall patient care.
Follows policies, procedures, and safety standards.
Completes required education assignments annually.
Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
Performs other duties as assigned.