Patient Service Rep I - Cardiology Invasive Interventional

Health First•Viera, FL

24d

About The Position

The Patient Service Representative II provides friendly, efficient, and accurate patient experience by demonstrating outstanding customer service skills and using technology to manage patient care including registration, appointment scheduling, assisting other clinical specialties, and assistance with a variety of departmental projects and clerical duties.

Requirements

High School Diploma or equivalent.
Any one of the following:
Experience in at least two (2) clinical specialties OR
Five (5) years of experience with electronic health records system (EHR) OR
Five (5) years of medical billing system experience.
None
Healthcare related certification (e.g., Medical Officer Assistant, Medical Terminology, Coding, etc.).
Knowledge of Microsoft Officer applications - Outlook, Teams, Word, Excel, etc.
Excellent verbal and written communication skills.
Ability to relate well to all customers.
Knowledge of Healthcare terminology.

Nice To Haves

Associate's degree in relevant field.
Five (5) years of Healthcare office experience.
American Heart Association (AHA) HeartSaver CPR AED course.

Responsibilities

Ability to prioritize work and management time efficiently.
Obtains demographic and insurance information from patient and inputs data accurately into the patient management system.
Obtains required signatures on consents and distribute patient information and compliance literature.
Processes and maintains all schedules for the area of responsibility, communicates schedule changes as needed.
Ability to analyze and recognize trends/issues and escalates to management.
Assists with training new staff on department specific procedures and applications.
Facilitates patient appointments and referrals in a timely, efficient, and friendly manner.
Answers telephones properly, courteously, and tactfully; directing calls and returning messages to the appropriate party; takes complete and accurate messages.
Ability to perform all Patient Service Representative duties in various specialties across Health First Medical Group.
Collects all current and past-due patient responsibility balances.
Prepares financial estimate of anticipated prices for services prior to services being rendered and communicates estimated cost to the patient.