PATIENT SERVICE REP - GASTRO CLINIC

St. Bernards Healthcare • Jonesboro, AR

118d

About The Position

The Patient Service Representative greets patients and arranges for the efficient and orderly registration of patients. This role ensures that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures. The representative answers telephone calls, addresses billing questions from patients, processes medical records requests, and handles general patient account functions. This position requires access to confidential patient information and involves making frequent decisions or actions following general procedures, often without clearly defined precedents. A high degree of mental alertness and close visual attention to details is necessary. The representative must maintain diplomacy and a professional image while dealing with patients, families, visitors, and clinic personnel. As the initial point of service contact for clinic customers, the Patient Service Representative is responsible for creating a positive first impression. Attendance is an essential function of this job.

Requirements

• High school diploma or GED.
• Minimum of one-year experience in a customer service setting, preferably six months receptionist experience in a health care setting.
• Experience with office equipment.
• Ability to work independently and exercise good judgment.

Responsibilities

• Greet patients and arrange for the efficient and orderly registration of patients.
• Ensure accurate patient and insurance information is collected.
• Inform patients about clinic policies and procedures.
• Answer telephone calls and billing questions from patients.
• Process medical records requests and general patient account functions.
• Handle confidential patient information responsibly.
• Make frequent decisions following general procedures without clearly defined precedents.
• Maintain a professional image and manner in dealing with patients and clinic personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED