Patient Service Rep Float

Franciscan Alliance, Inc.

95d

About The Position

When people come into a doctor’s office or hospital, they need to be greeted by a competent professional with a warm personality. While each office has a staff, we, also, maintain a float pool of patient service professionals ready to deliver exceptional customer service wherever they are needed. If you love the idea of working in a variety of different practices, meeting new teams, and providing compassionate, joyful care – this is the job for you.

Requirements

• High School Diploma/GED
• 1 year Customer Service Required
• 1 year Healthcare Preferred

Responsibilities

• Provide exemplary customer service; greet and direct patients, family members, and other visitors.
• Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance.
• Schedule appointments and accurately enters data into scheduling system.
• Register patients and enters or updates demographic and insurance information into EMR system.
• Communicate with clinical staff to maintain patient flow and update waiting patients.
• Collect patient payments; applies payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees