Patient Service Rep Float Physician Practice

Franciscan Alliance • Greenwood, IN

1d • Onsite

About The Position

When people come into a doctor’s office or hospital, they need to be greeted by a competent professional with a warm personality. While each office has a staff, we, also, maintain a float pool of patient service professionals ready to deliver exceptional customer service wherever they are needed. If you love the idea of working in a variety of different practices, meeting new teams, and providing compassionate, joyful care – this is the job for you. WHO WE ARE Franciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana and Illinois. Franciscan is known for our mission of caring. Our values of Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship extend to our employees and patients. With 12 hospital ministries, Franciscan Health is one of the largest Catholic health care organizations in the Midwest. Franciscan Health includes over 1,000 employed physicians and advanced practice providers. Franciscan providers enjoy a team approach to care. Of our 260+ locations , many are nationally recognized Centers of Health Care Excellence. WHAT YOU CAN EXPECT Provide exemplary customer service; greet and direct patients, family members, and other visitors. Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance. Schedule appointments and accurately enters data into scheduling system. Register patients and enters or updates demographic and insurance information into EMR system. Communicate with clinical staff to maintain patient flow and update waiting patients. Collect patient payments; applies payments and adjustments to patient accounts. Balance daily encounter forms and cash drawers.

Requirements

• High School Diploma/GED
• 1 year Customer ServiceRequired

Nice To Haves

• 1 year HealthcarePreferred

Responsibilities

• Provide exemplary customer service; greet and direct patients, family members, and other visitors.
• Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance.
• Schedule appointments and accurately enters data into scheduling system.
• Register patients and enters or updates demographic and insurance information into EMR system.
• Communicate with clinical staff to maintain patient flow and update waiting patients.
• Collect patient payments; applies payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees