PATIENT SERVICE REP - DHG FAST CARE - PARAGOULD DOCTORS CLINIC

St. Bernards Healthcare • Paragould, AR

277d

About The Position

The Patient Service Representative is responsible for greeting patients and arranging for the efficient and orderly registration of patients. This role ensures that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures. The representative answers telephone calls, addresses billing questions from patients, processes medical records requests, and handles general patient account functions. The position requires making frequent decisions or actions following general procedures often without clearly defined precedents, necessitating a high degree of mental alertness and close visual attention to details. The representative must maintain diplomacy and a professional image while dealing with patients, families, visitors, and clinic personnel. This position serves as the initial point of service contact for clinic customers, making a positive first impression essential. Attendance is a critical function of this job.

Requirements

• High school diploma or GED.
• Minimum of one-year experience in a customer service setting.
• Preferably six months of receptionist experience in a health care setting.
• Experience with office equipment.
• Ability to work independently and exercise good judgment.

Responsibilities

• Greet patients and arrange for the efficient and orderly registration of patients.
• Ensure accurate patient and insurance information is collected.
• Inform patients about clinic policies and procedures.
• Answer telephone calls and billing questions from patients.
• Process medical records requests and general patient account functions.
• Handle confidential patient information with care.
• Make frequent decisions following general procedures.
• Maintain a professional image and manner in interactions.

What This Job Offers

• Job Type: Part-time
• Industry: Hospitals
• Education Level: High school or GED