Patient Service Rep/Clinical Assistant - Float Pool- Full Time

Riverview Hospital•Noblesville, IN

40d

About The Position

Meet and greet patients, respond to phone calls, and check patients in and out of the physician office/work area. Maintain accurate financial records, patient records and schedule provider appointments and/or referral appointments. Flexible to work both front and back office duties.

Requirements

Minimum: High School Diploma or Equivalent
Minimum: Previous Customer Service experience
BLS Certification is required.

Nice To Haves

Preferred: Specialized Training in office administrative skills such as computers, software, and data entry.
Preferred: 1 or more years of office administrative experience and customer service

Responsibilities

Responsible to complete requirements in checking patients in and out of the medical office/hospital.
Assist with patient scheduling, make appointments and referrals for testing and or other specialists, ensuring medical orders are met.
Greet patients in a friendly and courteous manner. Present as trustworthy and cooperative.
Document patient phone messages accurately.
Obtain necessary registration documents.
Register and update demographic and insurance info.
Update the patient's electronic medical record and maintain records as required to meet compliances.
Communicate necessary information.
Maintain patient files or records timely.
Secure patient medical records and scan them into charts.
Assume info management responsibilities for patients' electronic medical record.
Collect co-payments and post outstanding balances.
Receive payments and prepare bank deposits.
Balance and batch electronic credit card transactions.
Verify deposit totals with supervisor.
Prepare financial documents.
Maintain and reconcile cash drawer.
Process interoffice mail and faxed documentation.
Distribute and organize appropriately.
Enter drug samples when asked.
Maintain educational supplies.
Assist other departments when needed.
Attend staff meetings.
Use computer for scheduling, registration, and other record keeping.
Requires continual use of phone, fax, copier, and scanner daily.
Maintain office supplies and/or communicate needs.
Ensure to meet compliance with all applicable hospital and department policies, procedures, and protocols.
Notifies management of changes in workload to maximize productivity.
Resolves and follow ups on challenging occurrences or situations.
Maintain a positive attitude toward patients, physicians, co-workers, management and other hospital staff Contribute to team building and maintain a team-oriented
Other duties as assigned.
Prepare patients for physician/provider examination and administers injections and immunizations.
Performs laboratory testing, EKG's and other medical office testing and procedures.
Schedules appointments, testing procedures and works both front office and clinical areas as assigned.
Ability to apply medical knowledge and critical thinking skills assisting physician for proficient and comprehensive documentation.
Arrange for diagnostic testing, specialist appointments and hospital admission.
May perform required phlebotomy, administer injections, immunizations and other special procedures, venipuncture, cleansing wounds/lesions sites.
Measure and record at least three vital signs per patient visit.
May Perform telephone triage asking details of illness, answering questions, ensuring information is available, and reviewing phone calls with the nurse practitioner or physician as appropriate.
Maintain waiting room, examination rooms, offices and order supplies as required.
Contribute to team building through the support of management decisions and participating in performance improvement activities.
Train other Medical Assistants.
Notify management of changes in workload.
Complete all educational requirements.
Perform other duties as assigned.