Patient Service Navigator- Full Time
About The Position
As a Patient Service Navigator at Greater Seacoast Community Health (GSCH), you'll be the first point of contact for our patients - the friendly, knowledgeable voice that connects them to the care and resources they need. You'll play a key role in ensuring that every patient feels heard, supported, and valued from their very first interaction. Why You'll Love Working With Us Meaningful Connections: Every call you answer helps someone access care and support. ï¸ Mission-Driven Work: Be part of a team improving community health for all. Growth & Stability: Learn new skills and grow your career in a supportive environment. Team Culture: Collaborate daily with medical, dental, and behavioral health professionals who share your passion for helping others. At GSCH, we're more than healthcare providers - we're a network of people working together to help our community thrive. Our organization includes Goodwin Community Health in Somersworth, Families First Health & Support Center in Portsmouth, and affiliated programs such as Lilac City Pediatrics, the Strafford County Public Health Network, and WIC Nutrition Services. We provide medical, dental, behavioral health, prenatal, and family support services to people of all ages - regardless of ability to pay. Our mission: To deliver innovative, compassionate, integrated health services and support that are accessible to all. Join Us! If you have a passion for helping others and want a role where your work truly matters, we want to hear from you. Bring your energy, empathy, and communication skills - and help us make healthcare welcoming and accessible for everyone.
Requirements
- High School Diploma or equivalent required.
- Strong customer service and communication skills.
- Ability to multitask while maintaining attention to detail and professionalism.
- Time management and basic computer proficiency.
- Commitment to teamwork, confidentiality, and compassion.
Nice To Haves
- Experience working with diverse or vulnerable populations.
- Prior experience in a healthcare or call center environment.
- A positive, solutions-oriented mindset.
Responsibilities
- Answer and make patient calls with professionalism, empathy, and accuracy.
- Actively listen to identify needs, resolve concerns, and guide patients to the right services.
- Confirm or update patient information and relay messages appropriately.
- Support appointment scheduling, insurance questions, and service navigation.
- Manage voicemails and follow up promptly.
- Use phone and electronic systems effectively to maintain smooth operations.
- Meet or exceed call center metrics while providing consistent, exceptional service.
- Contribute to team coverage and department success as needed.
Benefits
- Medical and dental insurance with employer subsidy (includes a no-premium option for employee-only coverage)
- 401(k) with employer match
- Employer-paid life insurance and short-term disability
- Earned time off (15 days in year one; 20 days in year two, pro-rated) + 7 paid holidays
- Optional vision, long-term disability, and Flexible Spending Account (FSA) plans
- Access to local discounts and community resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Personal and Laundry Services
Education Level
High school or GED
Number of Employees
251-500 employees
