Patient Service Manager

Hospital Housekeeping Systems•Fort Wayne, IN

17h

About The Position

We’re looking for a friendly, compassionate leader to join our culinary team! As an integral part of the healing process, you will take charge of ensuring top-notch food quality, safety, and service while leading a passionate group of ambassadors. Your leadership will foster a culture of excellence, delivering exceptional care and service to every patient, every time. Don't miss this chance to make a meaningful impact and lead a team dedicated to providing unparalleled patient experiences.

Requirements

Experience managing a team and in customer service
Computer experience with word processing, spreadsheets, and various software
Must be willing to relocate for promotion opportunities
Must have or be willing to obtain a valid Serve Safe certification or equivalent

Nice To Haves

Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred
Working knowledge of Press Ganey/NRC Picker

Responsibilities

Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
Lead and manage team member recruiting, training, and development
Perform daily inspections, patient rounding, assessments, coaching, and counsel team members
Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs
Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment
Take action and provide excellent customer service to correct any issues that occur
Implement, manage, and maintain the patient ambassador program for high-quality service
Collaborate with department, facility, and company leadership to achieve goals
Stays informed on patient satisfaction updates, current trends
Participates in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork.
Participates in patient experience workshops and projects led by the organizations