Patient Service Liaison - Detroit Medical

Conifer Health Solutions • Detroit, MI

3d

About The Position

Responsible for completing audits on self-pay, HIPP, UA (unidentified auto), and COB/TPL Responsible for completing audits on self-pay, HIPP, UA (unidentified auto), and COB/TPL (inventory). Responsible for identifying other potential payors including Medicaid, auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to route account appropriately in the Patient Accounting environment. Also responsible for quality review on completed Confidential Financial Statement forms and assisting patients in the correction and/or completion of deficient forms. Duties also include the audit of all applicable benefit applications for which the patient may be eligible to ensure completeness and adequacy; assists patients in correcting and/or completing such benefit applications as necessary to ensure maximum coverage and payment. Conducting home visits as needed to obtain required information.

Requirements

• Working familiarity with the rules and regulations pertaining to Federal, State and County programs, including Medicaid eligibility.
• Experience in successfully handling patient account and billing issues related to various payor obligations.
• Basic knowledge of typical audit functions, including systematically reviewing for accuracy and completeness relevant documentation.
• P/C systems literate including Windows, and Microsoft Outlook, Excel and Word programs.
• Ability to work independently.
• Excellent oral and written communication skills, as well as the clear understanding of the English language. Knowledge and familiarity with common medical terminology used in case management, billing, and/or medical insurance coding.
• Detail oriented, with strengths in dealing with multiple facilities, Supervisors, and Hospital platforms.
• Ability to prioritize and manage multiple tasks with efficiency.
• Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
• High School diploma or equivalent

Nice To Haves

• Preferred 2 years work experience with Social Services or Hospital Admitting or related area

Responsibilities

• Perform daily QA review of post discharge hospital admissions/ER visits to identify at risk uninsured and underinsured accounts for appropriate insurance screening activities.
• Perform daily QA review of HIPP accounts for appropriate work effort.
• Contact patient and complete field visits for the purpose of assisting with returning required COB or TPL information to clear payer claim holds.
• Review all Medicaid or QHP re-enrollments and/or new enrollments in available plans and assist patients in undertaking all necessary actions to ensure proper/successful enrollment in all available plans.
• Records and maintains complete documentation of activities performed on the inventory in Benefit Screening Portal.
• Notifies Case Management, billing, or DRA team of determinations and outcomes via verbal and written communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED