Patient Service House Manager, Psychiatry

Cincinnati Children's Hospital Medical Center • Cincinnati, OH

52d • $44 - $56

About The Position

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10  best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America's Best Large Employers  (2025), America's Best Employers for New Grads (2025) One of the nation's America's Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

Requirements

• Master of Nursing OR Bachelor of Science Nursing AND Master's Degree in a related field OR
• Active plan to complete Master's Degree within 3 years of hire.
• 5+ years of related healthcare experience required.
• Current license to practice in the state required.

Responsibilities

• Provide leadership for clinical nursing practice, patient care delivery and resources.
• Co-lead, with physician safety officer, organizational situation awareness activities 24/7.
• Model effective communication and collaboration.
• Foster relationships within and between departments.
• Promote creative problem solving.
• Provide constructive feedback.
• Recognize and reward excellence.
• Lead and/or participate in house-wide teams/committees related to areas of responsibility, involvement, or interest.
• Administrator-on-site for emergency situations and disaster response.
• Initiate Code White in absence of Administrator-on-Call, and perform designated role within the CCHMC Pediatric Hospital Incident Command System.
• Provide on-shift extension of unit directors as requested or delegated for immediate decision-making.
• Monitor organizational situation awareness and patient flow processes; plan and/or participate in approaches for improvement activities.
• Collect, measure and analyze data and report performance over time.
• Improve and redesign processes based on the evaluation, and reassess continuously.
• Participate in the system-wide patient flow and SA improvement initiatives.
• Act as a nurse liaison during traumas to coordinate inner and outer core activities.
• Perform expanded liaison role during multiple traumas.
• Act as nurse liaison during Code Blue to facilitate patient transfer and duties as assigned per policy.
• Act as nurse liaison during Medical Response Team calls to facilitate group agreement on patient disposition and as assigned per policy.
• Provide accurate, concise information in response to various inquiries from media and other sources.
• Act as a resource to the patient flow coordinators for inpatient admissions and transfers, utilizing patient placement guidelines and infection control policies.
• Intervene, as necessary, to negotiate complex admissions.
• Demonstrates consistent integration of the Interprofessional Practice Model (IPM) in all aspects of practice.
• Serve as an advocate for patients and families.
• Intervene, as necessary, to support patients, families, and/or staff with patient/family concerns.
• Provide administrative assistance.
• Perform Caring Network duties.
• Facilitate special communication and language needs.
• Allocate shift-to-shift staffing resources based upon budgeted staffing plans, unit census, and acuity.
• Sustain a working understanding of regulatory requirements and accreditation standards.
• Evaluate area of responsibility for compliance with regulatory and accreditation standards.
• Identify best practices as well as deficiencies to share with peers and make recommendations for improvement.
• Participate in the development of corrective action plans to guide needed and sustainable improvements.
• Provide project leadership, and/or hands-on support for implementation of operational dashboards that allow the area AVP to monitor progress and insure gains are attained and sustained.
• Ensure that compliance and readiness plans are current.
• Work with department leaders of Center for Professional Excellence (CPE) and Accreditation Services to improve staff competency, compliance and documentation.
• Enhance relationships to promote interdisciplinary involvement and knowledge of compliance standards, status, and actions.
• Track laws, regulations and standards that may affect practice and policies.
• Work with direct reports to insure that needed changes are made by the effective date of any change(s) in requirements.

Benefits

• Medical coverage starting day one of employment.
• Competitive retirement plans
• Tuition reimbursement for continuing education
• Expansive employee discount programs through our many community partners
• Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions
• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
• Physical and mental health wellness programs
• Relocation assistance available for qualified positions
• Benefits may vary based on FTE Status and Position Type

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Hospitals
• Number of Employees: 5,001-10,000 employees