Patient Service Coordinator

About the position

The Patient Services Coordinator is responsible for all administrative functions related to front desk coordination; insurance coordination; and medical records. By performing all required job functions with an emphasis on service excellence, the Patient Services Coordinator is responsible for ensuring that quality patient care is provided to meet the needs of the patients, providers, and organization as a whole.

Responsibilities

• Greets patients in waiting area and receives all requisite registration/visitation information and forms to ensure proper care.
• Performs patient check-in procedures, including collecting demographic and insurance information for verification and updates.
• Assists in managing center patient flow, including communicating with patients regarding appointments and maintaining the cleanliness of the waiting area.
• Maintains the overall patient schedule, including follow-up scheduling, appointment confirmation, and appointment cancellation.
• Answers all telephone calls routed through the center, ensuring that all are returned, transferred, and/or closed properly.
• Checks all administrative messages in a timely manner and completes system tasks as assigned.
• Serves as back-up for the clinical team by assisting with the expediting of patient visits, as required.
• Performs patient check-out procedures, including scheduling provider noted follow-up/procedural appointments and collecting co-pays.
• Obtains and verifies patient demographics, insurance information, and other pertinent details in new and current patient charts.
• Contacts appropriate primary and secondary insurance carriers for patient eligibility and benefits details.
• Obtains insurance carrier authorizations and provider referrals as required.
• Completes electronic insurance verifications and appropriately notifies each patient of eligibility status.
• Monitors appointment add-ons to complete insurance verifications.
• Completes duties related to prescription requests, including obtaining pharmacy refill information and preparing request forms.
• Properly prepares charts in advance of scheduled appointments; tracking referrals and authorizations as required.
• Coordinates and transmits all report/record requests to referring physician offices and/or other parties.
• Retrieves, files, and maintains all patient charts in accordance with all HIPAA and NSPC compliance procedures.
• Assists with training and monitoring administrative staff on appropriate customer service.
• Assists with creating and managing employee task assignments.
• Assists with assessing, communicating, and continuously improving administrative workflows, processes, and policies.
• Understands, complies with, and enforces all NSPC policies, procedures, codes of conduct, and OSHA and HIPAA privacy rules.

Requirements

• High school diploma or general education degree (GED) equivalent.
• At least one year of related administrative experience and/or training, preferably in a healthcare environment.
• Ability to maintain complete confidentiality of information at all times.
• Excellent verbal and written communication skills.
• Ability to understand and demonstrate outstanding customer service skills.
• Excellent organizational/multi-tasking skills with acute attention to details.
• Aptitude to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Proficient with Microsoft Office Suite (Word, Excel, Power Point, Outlook).
• Ability to learn and use new software technologies for electronic patient medical records and practice management scheduling systems.