Patient Service Coordinator (Office, Admin) - HomeCare

Hartford HealthCare•Vernon, CT

22h•Onsite

About The Position

Hartford HealthCare, a comprehensive healthcare network in Connecticut, is seeking a Patient Service Coordinator for its HomeCare division, the largest provider of homecare services in the state for over 115 years. The organization emphasizes a Person-Centered Care Model, fostering colleague growth and integrated patient support, leveraging cutting-edge technology for quality care. The Patient Service Representative is responsible for delivering professional customer service to ensure operational efficiency and a positive patient experience. This includes managing patient scheduling, pre-registration, registration, and insurance verification, as well as ensuring patients are cleared for HomeCare visits. The role also involves a variety of secretarial, billing, and clerical duties, such as utilizing the electronic medical record (EMR) for appointments and charges, coordinating referrals, preparing patient paperwork, collecting information, and answering phones. Additionally, the position provides administrative support to office staff and covers front desk/reception duties.

Requirements

High School Diploma or Equivalent required
Experience in a Customer Service role
Comfort and ability to handle confidential information
Comfortable working in a fast paced, evolving customer service environment with patience, flexibility and attention to detail
Proficient skills in windows-based software (including word processing, spreadsheet, database and presentation programs)
Excellent interpersonal skills necessary to communicate with departments, employees, physicians and managers
Problem solving skills
Engaging, self-motivated, and entrepreneurial

Nice To Haves

Bachelor's Degree

Responsibilities

Provide professional customer service to ensure operational efficiency and promote a positive patient experience
Responsible for Patient Scheduling
Responsible for Pre-Registration
Responsible for Registration
Responsible for Insurance Verification
Ensure patients have been cleared for HomeCare visits
Perform a variety of secretarial, billing and clerical duties
Utilize the electronic medical record (EMR) to schedule follow up and specialty appointments and process patient charges
Coordinate referrals
Prepare the proper paperwork and collect pertinent patient information
Answer phones
Provide administrative support to the office staff
Greet all patients and visitors
Answer incoming phone calls in a professional manner, and triage the call if appropriate to ensure the patients’ needs are met in a timely manner
Create and distribute electronic messages in the EMR
Mail information to new patients prior to visit in accordance with department policies
Assist with general office duties such as photocopying, scanning information into a patient’s EMR, distributing reports, sorting mail, faxes, delivering materials, etc.
Provide back-up support to other front desk staff as needed
Responsible for mail processes, postage equipment, and office equipment
Maintain inventory processes including ordering and receiving according to appropriate levels set by Agency guidelines
Coordinate and clarify data with care management team in regards to medical supplies
Identify, research, and resolve order discrepancies
Effectively organize and maintain documentation for inventory control purposes and budgetary need pertaining to medical & office supplies/forms
Cover for other departments as necessary
Actively participate in the performance improvement process known as H3W
Perform other duties as assigned