Patient Service Coordinator
About The Position
Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. We have an immediate opening for an Patient Service Coordinator to join our team in Clear Lake, Texas. The schedule is Monday- Friday from 0730-4pm Central Time. This position will float to other sites as needed Memorial City, Texas Medical Center, Spring Woodlands, Beaumont, Katy.
Requirements
- Minimum 2 years of applicable work experience
- Strong phlebotomy skills
- Completion of a formal MA program
- High School diploma or GED required
- Extensive knowledge of insurance/benefits, medical terminology and medical billing
- Strong communication skills, independent worker, detailed-oriented, computer savvy
- High level of customer service essential
Nice To Haves
- Experience working in an OB/GYN office is a plus
Responsibilities
- Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
- Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
- Schedule appointments
- Address customer/patient issues and insure effective short-term and long-term resolution
- Provide timely feedback to the practice regarding service failures or patient concerns
- Consult with patients regarding their benefits, coverage and financial options
- Greet patients and visitors to the office and providing high level of customer service
- Required to work occasional weekends and holidays
- High volume of phlebotomy
- Maintain supplies for the blood drawing stations
- Ensure lab specimens are sent to proper labs
- Assist physician or ultrasound technician with various procedures
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- tuition assistance
- performance-based bonus opportunities
- generous paid time off
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
