PATIENT SERVICE COORDINATOR

POSTGRADUATE CENTER FOR MENTAL HEAL•New York, NY

4d•$21 - $21•Onsite

About The Position

JOB SCOPE: Oversees day to day front desk operations of the clinic, scheduling, and billing. Provides excellent customer care. ESSENTIAL FUNCTIONS: Answers clinic phone line during business hours and makes reminder calls as needed Communicates with insurance companies in regards to referrals, prior authorizations and other insurance related issues Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends. Maintains office condition and requests repairs as needed Provides general support to the clinical staff Under the guidance of front desk supervisor manages clinicians’ and prescribers’ schedules. Covers front desk as needed Takes clients’ referral information, triages urgency of the appointment, verifies insurance Runs and distributes reports as assigned by an administrator and clinic supervisor. Other duties as assigned by Clinic Director and Clinic Supervisor.

Requirements

Microsoft Office
Excellent oral and written communication skills
Strong organizational and system tracking skills
Ability to work independently
Ability to effectively manage time
Ability to engage client population
Ability to utilize multiple EHR systems
Ability to demonstrate flexibility, creativity, and initiative
Ability to handle multiple tasks and shift between responsibilities
Ability to work effectively with others and maintain positive professional relationships with service providers in the community.
Bachelor or Associate’s degree preferred
Minimum of 2 years of administrative experience

Responsibilities

Answers clinic phone line during business hours and makes reminder calls as needed
Communicates with insurance companies in regards to referrals, prior authorizations and other insurance related issues
Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
Maintains office condition and requests repairs as needed
Provides general support to the clinical staff
Under the guidance of front desk supervisor manages clinicians’ and prescribers’ schedules.
Covers front desk as needed
Takes clients’ referral information, triages urgency of the appointment, verifies insurance
Runs and distributes reports as assigned by an administrator and clinic supervisor.
Other duties as assigned by Clinic Director and Clinic Supervisor.