Patient Service Coordinator (Medical Assistant/Front Office Role)

UPMC•Irwin, PA

About The Position

Join UPMC Hillman Cancer Center as a Patient Service Coordinator! Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! What You’ll Do: In this dual role, you’ll combine front‑office responsibilities with clinical support to help keep our practice running smoothly and ensure an exceptional patient experience. Front Office Excellence (25%25 of Role): You’ll be the welcoming face of our practice, helping patients feel supported from the moment they arrive. Responsibilities include: Chart prep and patient check‑in Answering phones and managing patient inquiries Scheduling appointments and verifying insurance Collecting co-pays Scanning and organizing documents Providing outstanding customer service at every step Clinical Support (75%25 of Role): You’ll also assist our clinical team with key patient-care functions, including: Collect patient information/history Complete screening questionnaires Taking vital signs and rooming patients Prepare and clean patient exam and procedure room between patients Assist with maintaining the treatment area Performing phlebotomy Manage inventory of supplies Restocking exam rooms and nourishment area Why You’ll Love This Opportunity: Grow your skills while gaining expansive front‑office experience in a leading healthcare setting. Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference. Enjoy work-life balance with daylight hours, Monday through Friday—no evenings, weekends, or holidays! If you’re passionate about patient care and eager to build your front-office experience, apply today and join a team that’s changing lives every day!

Requirements

High School graduate or equivalent required.
Minimum of three years of direct patient care and or phlebotomy experience.
Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
Possesses excellent organizational skills.

Nice To Haves

Medical Assistant or Phlebotomy licensure preferred
CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
Act 34

Responsibilities

Completes vital signs, specimen testing and EKGs as needed.
Organizes daily schedule of patients, greet patients and assigns rooms.
Orders supplies for unit as necessary.
Maintains competency requirements.
Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
Other Duties as Assigned.
Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
Anticipates and responds to meet customer needs.
Respond appropriately to crisis situation as a team member.
Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
Assists in the registration of patients to include verification and confirmation of health insurance coverage.
Immediately report any situation that may impact safety of patients, visitors and staff.
Provides front desk coverage as assigned.
Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
Account for all customers in the clinic.
Provides lobby/waiting room coordination and supervision.
Serve as liaison between customer and clinic staff.
Collects 100%25 of copays daily and correctly balances at the end of each day.
Coordinates scheduling to include testing.
Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.