PATIENT SERVICE COORDINATOR - KANSAS CITY, MO

Compass Group•Kansas City, MO

About The Position

The Patient Food Service Coordinator plays a key role in ensuring patients receive meals that meet their dietary needs, clinical requirements, and personal preferences. This position coordinates patient meal selection, collaborates closely with clinical dietitians, and supports daily operations of the hospital foodservice program to deliver accurate, high‑quality, and compassionate service.

Requirements

High school diploma or equivalent.
Experience in foodservice, nutrition, healthcare, or hospitality preferred.
Strong verbal communication and customer‑service skills.
Ability to learn and navigate dietary/nutrition software systems.
Understanding of basic nutrition principles or willingness to be trained.
Ability to work in a fast‑paced environment with strong attention to detail.

Responsibilities

Visit patients daily (or conduct phone/bedside order rounds) to assist with meal selections in alignment with prescribed diets.
Ensure all patient meal orders are accurate, complete, and entered into the dietary software system in a timely manner.
Communicate consistently with nursing and dietitians regarding patient diet changes, allergies, special requests, or nutrition‑related concerns.
Respond promptly to patient questions, concerns, and service recovery needs.
Verify that all meal trays are prepared according to diet orders, safety guidelines, and hospital policies.
Monitor patient diet changes throughout the day to prevent meal delivery errors.
Follow established food safety, sanitation, and infection‑control procedures.
Assist with tray line operations, tray assembly checks, and delivery as needed.
Support coordination of menu cycles, special meals, and restricted diets.
Document patient interactions, meal refusals, and nutritional intake as required.
Participate in quality assurance initiatives, audits, and performance improvement projects.
Act as the liaison between kitchen staff, clinical nutrition, and nursing units.
Escalate nutrition or safety concerns promptly to the appropriate clinical staff.
Participate in shift huddles, department meetings, and training activities.