Patient Service Coordinator - Yakima Hospice
About The Position
You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 1.0, Shift: Day, Schedule: Monday - Friday, 7:30am - 4:00pm In this role, you will play a vital part in supporting our Hospice nurses, social workers, and chaplains who are out in the field meeting the needs of patients and their loved ones. You will actively monitor team schedules and help coordinate adjustments throughout the day to ensure care is delivered promptly and compassionately. This is a highly supportive environment where teamwork is essential. You will help make sure every patient receives the care they need—whether that means assisting with schedule changes, helping to facilitate emergent admissions. Your work will impact our ability to serve patients and families in our community with dignity, respect, and timeliness. If you are organized, compassionate, and enjoy being a central hub of communication and coordination, this is a meaningful opportunity to make a difference every day. Position Summary The Patient Services Coordinator is the initial point of contact for patients at our outpatient clinics. This role performs a variety of critical functions to maintain the clinical flow and to ensure patients receive care as ordered in a timely fashion.
Requirements
- High School diploma or GED equivalent required.
Nice To Haves
- One year experience as a medical receptionist or other related field preferred.
- Knowledge of medical terminology preferred.
Responsibilities
- Updates patient information, provides any required forms to complete, and obtains signatures as necessary.
- Prepares charts for each clinical session and ensures lab, diagnostic test results, history & physical examinations or other documentation are in charts as appropriate.
- Schedules patients for appointments as needed, including consultation and diagnostic appointments for patients per provider/assistant request and documents such.
- Schedules transportation and/or interpreters for patient as needed.
- Verifies insurance eligibility as appropriate.
- Provides telephone coverage. Utilizes good customer service practices for all callers.
- Completes forms as requested.
- Responds to patient requests expeditiously, maintaining an efficient clinical flow.
- Contributes to professional communication with team members in order to convey important information relating to patient care, operations, or clinical needs.
- Maintains awareness of changes in protocols/procedures of the department; maintains competency on all applicable computer systems.
- Other duties as assigned
Benefits
- We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off.
- Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future
- Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
