Patient Service Coordinator

TEKsystems•Annapolis, MD

1d•Onsite

About The Position

TekSystems is hiring for a Medical Patient Service Coordinator in the Annapolis area. This role involves serving as the initial contact person at a medical practice or hospital department, greeting patients, and coordinating efficient patient flow. Key responsibilities include checking patients in and out, entering charges, taking calls from internal employees, collecting copays (including cash handling), answering phones, ensuring patient comfort, and handling financial aspects. The coordinator will also be responsible for making and scheduling appointments, registering patients, verifying insurance, updating demographic and insurance information, providing follow-up appointments and test requisitions, and managing patient intake. The role requires adherence to department policies, quality standards, and governmental regulations, as well as supporting organizational initiatives for new technology and patient experience improvement. The individual will also maintain the neat appearance of the work location and participate in meetings and quality improvement teams.

Requirements

2 or more years of medical front desk, patient service coordinator, medical scheduling, medical receptionist, or something related experience
Patient registration/medical front desk experience (2+ years)
Strong customer service skills
Excellent phone etiquette

Nice To Haves

IDX or EPIC knowledge
Previous Medstar IDX experience
Any heavy medical scheduling experience
Insurance Verification experience
Someone coming from a busy practice

Responsibilities

Checking patients in and out of their appointments
Entering charges
Taking calls from internal employees
Collecting copays (cash handling/cards and checks)
Answering all phones
Ensuring patient flow and comfort level is positive
Handling financial aspects, copays, etc.
Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner
Coordinates efficient patient flow through the practice or hospital department assigned
Makes appointments
Registers patients
Collects co-payments
Time-of-Service (TOS) payment processing
Updates demographic and insurance information
Provides patients with follow-up appointments and requisitions for tests
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards
Complies with governmental and accreditation regulations
Manages the intake of patients into the practice, screens for emergent conditions, registers, verifies insurance and explains patient responsibility regarding payment for services and co-pays
Collects copayment prior to care, posts time of service (TOS) payments, collects and reviews of all encounter forms and prepares charge batches as assigned
Ensures appropriate and timely status assignment of all appointments
Schedules appointments including follow up and referral appointments
Completes requisitions for tests, as applicable
Answers the telephone in accordance with the policy and service expectations, provides telephone triage; disseminates messages appropriately utilizing available technology and prioritizes calls appropriately and timely
Prepares, updates, and copies forms, reports, and records on a routine basis; scans, imports, and indexes regularly to keep information flowing into patients’ medical record
Contacts patients regarding missed appointments; monitors and tracks no shows and enters data into system
Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance information, ensuring charges are entered in a timely manner in accordance with departmental procedures
Supports organization initiatives related to new technology, clinical programs and improving the patient experience
Seeks opportunities for improvement in all administrative processes and services
Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team
Interacts effectively with colleagues, medical providers, and others to communicate essential information and to ensure a high level of patient experience
Takes personal responsibility for the neat appearance of the work location to include front office, reception area, break room and other assigned areas assuring each area represents MedStar Health in a positive manner
Participates in meetings and on committees as needed or assigned
Adheres to high reliability organization (HRO) principles and embodies Just Culture standards
Participates in multi-disciplinary quality and service improvement teams