Patient Service Coordinator

Vanderbilt University Medical Center-posted 2 months ago
Full-time • Entry Level
Hendersonville, TN
5,001-10,000 employees
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The Patient Service Specialist is responsible for working directly with patients and their families to discuss any questions, complaints, comments, or suggestions. In addition, he/she advocates for patients in resolution of concerns and complaints. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

  • Performs tasks that are typically routine that may impact team's performance with occasional guidance.
  • Utilizes some discretion and research to solve routine problems.
  • Applies knowledge of standards, established processes and procedure that apply to your own job.
  • Provides guidance to entry level co-workers.
  • Invests time to understand the problems, needs of others and how to provide excellent service.
  • Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
  • Listens carefully to understand the issues and provides accurate information and support.
  • Checks work quality before delivery and asks relevant questions to meet quality standards.
  • Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
  • Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
  • Displays understanding of how personal actions will impact departmental resources.
  • Uses accurate information and good decision making to consistently achieve results on time and without error.
  • Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
  • Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
  • Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
  • High School Diploma or GED
  • 2 years of relevant work experience
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