Patient Service Coordinator - Urology
About The Position
This role requires coverage at other Urology offices within the region, as needed, bringing variety to your workday and the chance to collaborate across multiple teams and communities. Patient Service Coordinators are responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Facilitates communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. Responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.
Requirements
- High school diploma/GED equivalent
- Coverage at other Urology offices within the region, as needed
Nice To Haves
- Minimum of 2 years customer service experience preferred
- 1 Year customer service experience in a fast-paced medical office preferred
- EPIC experience preferred
Responsibilities
- Providing outstanding and professional customer service
- Greeting patients
- Answering routine questions
- Registering patients
- Maintaining records and accounts
- Facilitating communication between patients and healthcare providers
- Ensuring efficient office operations
- Scheduling appointments
- Responding to incoming correspondence
Benefits
- Career growth and movement opportunities within our network
- On-going education and training
- Robust Benefits Package
- Generous PTO to promote work/life balance
- Special Interest Groups
- Referral Bonus Program (top leader number of employee referrals in the industry)
- Wellness Programs
- Employee Discount Programs
- Supportive culture
- Awards & Recognition
- Flexible Scheduling
- Rewarding Compensation
- 401K with company match
- Clinical specialty opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
