Patient Service Coordinator - Urology

Hartford HealthCare • Norwich, CT

124d

About The Position

Patient Service Coordinators are responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Facilitates communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. Responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards. This role provides coverage at other offices bringing variety to your workday and the chance to collaborate across multiple teams and communities.

Requirements

• High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred.
• 1 Year customer service experience in a fast-paced medical office preferred.
• Epic experience preferred.

Responsibilities

• Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience.
• Greet patients and answer routine questions.
• Register patients and maintain records and accounts.
• Facilitate communication between patients and healthcare providers.
• Ensure efficient office operations.
• Schedule appointments to provide timely, accurate, friendly, and clinically appropriate patient access.
• Respond to incoming correspondence from patients, caregivers, healthcare providers, and beyond.
• Provide coverage at other offices as needed.

Benefits

• Career growth and movement opportunities within our network.
• On-going education and training.
• Robust Benefits Package.
• Generous PTO to promote work/life balance.
• Special Interest Groups.
• Referral Bonus Program.
• Wellness Programs.
• Employee Discount Programs.
• Supportive culture.
• Awards & Recognition.
• Flexible Scheduling.
• Rewarding Compensation.
• 401K with company match.
• Clinical specialty opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED