Patient Service Coordinator/Scheduler

The US Oncology Network•Colorado Springs, CO

5h•Onsite

About The Position

Rocky Mountain Cancer Centers (RMCC), Colorado's largest and most comprehensive provider of cancer care, is seeking an experienced Patient Service Coordinator at their St Peregrine location in Colorado Springs. The organization emphasizes that taking care of cancer patients is a calling, requiring care, compassion, and commitment. Regardless of the role, every RMCC team member aims to provide the best possible care, deeply connecting with patients to assist them.

Requirements

High School diploma or equivalent required
At least 3 year office experience
Excellent communication skills, written and verbal
Proficiency with computer systems a requirement
Required to pass a background check post offer of employment and prior to hire
Required to pass a non-federal drug test (which excludes marijuana) post offer of employment and prior to hire

Nice To Haves

Medical office experience preferred
Microsoft (Outlook, Word, and Excel) a plus

Responsibilities

Schedules new patients and return appointments in computer system in accordance with physician and/or office guidelines.
Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
Obtains and enters all authorization and correspondence relating to referrals in patients charts and computer.
Schedules outpatient appointments/testing and hospital admissions upon request.
Obtains necessary pre-certification as required.
Handles new patient referrals, gathers necessary information, assigns the patient account number and schedules appointment.
Collects co-pays, deductible and other out of pocket amounts at time of visit.
Maintains primary office scheduling book containing all physician meetings, satellite schedule, rounding and call coverage.
Handles incoming phone calls from patients needing to schedule or reschedule appointments.
Provides patients with accurate and legible appointment cards.
Documents no shows in patient’s chart for missed visits.
Follows up with patient to reschedule any missed appointments.
Arranges for patients to have financial counseling as needed.
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
Follows policies and procedures to contribute to the efficiency of the front office.
Covers for other front office functions as requested