Patient Service Coordinator (PSC)

Johns Hopkins Medical Management Corporation • Lutherville, MD

34d • $22 - $23 • Onsite

About The Position

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.
Johns Hopkins at Greenspring Station in Lutherville, MD is hiring for a Patient Service Coordinator (PSC).
Department: Medical Oncology
Schedule:
Monday - Friday
8:00am - 4:30pm
Pay Rate: $22-$23

Requirements

• High school diploma or GED required; two years of college or equivalent work experience preferred
• Three years of progressively responsible medical office experience required (additional education may substitute for up to one year of experience)
• Knowledge of medical terminology
• Strong verbal and written communication skills
• Ability to stand, walk, sit, or bend for extended periods

Responsibilities

• Answer and triage incoming calls; document and route messages in EPIC.
• Schedule and coordinate chemotherapy/infusion, provider follow‑ups, diagnostics (CT, ultrasound, EKG, labs), procedures, specialist consults, and admissions; resolve conflicts.
• Register and pre‑register patients; verify demographics and insurance; obtain authorizations/pre‑certifications; maintain accurate records in EPIC, IDX, OCIS, and related systems.
• Provide test/procedure prep instructions; ensure timely transmission/scanning of orders, consents, and clinical documentation.
• Confirm appointments, manage cancellations, and optimize provider schedules (e.g., backfill and urgent add‑ons).
• Assist patients and families with questions and issue resolution; coordinate transportation when needed.
• Maintain provider calendars/templates and department room schedules.
• Process incoming faxes and support special projects; collect time‑of‑service payments when applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees