Patient Service Coordinator Orthopedic Surgery
About The Position
The Patient Service Coordinator II (PSC II) position offers exposure to the clinical, operative, and administrative aspects of the Orthopedic Surgery Department. This position offers terrific opportunities to work alongside our Orthopedic surgeons, advanced practice providers, and leadership teams. Working under general supervision from the Clinical Director, the PSC II will provide administrative support to the Orthopedic Department within an ambulatory setting. They will be responsible for supporting clinical operations within the practice. They will be expected to function with minimal supervision in a fast-paced surgical field. The ideal candidate possesses expert knowledge in all information systems relevant to the position. Having a clinical background is preferred. The ideal candidate demonstrates excellent organizational skills, is detail oriented, and is well informed of all programs, services and procedures related to the work of the Department.
Requirements
- Ability to work independently.
- Able to work well as part of a collaborative health care team
- Excellent interpersonal skills are required for working with patients.
- Excellent oral and written communication skills.
- Analytical skills and the ability to resolve technical or research problems and issues and to interpret the acceptability of data results.
- High degree of computer literacy.
- Excellent organizational skills and ability to prioritize a variety of tasks.
- Impeccable attention to detail.
- Ability to demonstrate professionalism and respect for patient rights and individual needs.
- BA/BS preferred.
- Minimum of 1-2 years of related experience in ambulatory surgery
Nice To Haves
- Clinical background is strongly preferred
- Experience with Epic strongly preferred
Responsibilities
- Utilizes ACD lines to schedule all patient appointments in an expedient and professional manner, adhering to service level standards.
- Provides excellent customer service.
- Ensures customer satisfaction and compliance with departmental and service standards.
- The PSC II will utilize the MGB Orthopedic Decision Tree to ensure the patient is scheduled with the correct provider, at the correct location within the expected timeframe.
- Daily monitoring of appointment reports for accuracy. If discrepancies, communicating with ACT leads to identify and escalate issues.
- Submit tickets via Digital Service Hub if indicated.
- Daily monitoring and execution of eReferral work queue for MGH Orthopedics.
- Daily monitoring and execution of the MGH Orthopedic Epic inbasket pool.
- Communicating with local leadership and admin teams to deliver information regarding second opinions and WC patients. Also includes sending WC fee agreements.
- Responds to all tasks in a timely fashion.
- Attends staff meetings as required and actively supports operational initiatives & changes within office setting.
- Complies with all internal & external regulatory requirements.
- Complies with the Orthopedic Services policies & procedures.
- All other duties as assigned.
- Provides information to patients, visitors and Hospital personnel, observing Hospital and Departmental policies and procedures.
- Performs all other duties that are practice specific and are appropriate to this level of position; this may include projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
