Patient Service Coordinator/Medical Assistant (Orthopaedic Surgery)

Johns Hopkins University•Nottingham, MD

49d•$16 - $29•Onsite

About The Position

The Department of Orthopaedic Surgery is seeking a Patient Service Coordinator/Medical Assistant who will work in an outpatient setting and have responsibilities related to patient care and the clinic environment. Time will be split as a MA and as a PSC in the Johns Hopkins Orthopaedics Clinic. The position is centralized and will work across specialty centers to ensure optimum flow and customer service within the clinic. Provides exemplary customer service to patients, physicians and internal customers to aid in meeting patient satisfaction goals of the department.

Requirements

High School Diploma/GED and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP).
One year of work experience in customer service.
Current CPR certification by the American Heart Association or the American Red Cross required.
Must maintain MA and CPR certification/registration during duration of employment in this position.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Responsibilities

Collects patient information at intake. Obtains and records patient’s vital signs: temperature, pulse, respirations, blood pressure, weight and height in the Electronic Medical Record (EPIC).
Obtains additional data from patient and significant other based on initial data collection.
Reports abnormal findings to the provider in a timely manner.
Assists patients to exam room and prepares patients for examination.
Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures.
Identifies patients with special needs.
Performs chart review prior to clinic visit to obtain historical data.
Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment).
Confirms and clarifies written orders prior to implementation of delegated tasks.
Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures.
Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
Appropriately obtains and manages clinic collect lab specimens per the EPIC process.
Recognizes emergency situations and implements emergency procedures according to clinic guidelines.
Provides appropriate patient instructions, health information materials and community resource lists as directed, and maintains educational supplies.
Identifies patient’s need for additional information, and refers to appropriate healthcare resources.
In close partnership with health care team, assures smooth and efficient patient flow and clinical operation.
Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, linens, nourishments, forms and equipment.
Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis. Reports findings to appropriate person or arranges for repairs as required.
Ensures that soiled linen, needle containers and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.
Performs related and delegated tasks, which includes requests for prescription refills, taking and relaying messages, directing patient flow and running errands.
Problem solves obstacles to throughput process and notifies manager and patients of wait time.
Identifies opportunities for performance improvement and provides input for the development of solutions.
Identifies and uses a variety of resources to validate patient care decisions.
Age Specific Care: Demonstrates the knowledge and skill necessary to provide care or service based on physical, psychosocial, educational, safety, and related criteria appropriate to the age of the patients served in assigned service area. The required skills and knowledge may be gained through education training or experience. Neonate Adult: 18—64 years of age, Pediatric/Adolescent: Under 18 Geriatric 65 and older
Supports casting.
Depending on clinic operational needs, the staff member may be required to assume the responsibilities of a primary full-time Medical Assistant or Patient Service Coordinator in the absence of regularly assigned personnel.
May be required to cover in other locations as well as cover evening clinics based on operational needs.
Contributes to smooth clinic operation by directing patient flow, paying close attention to volume of patients registering, being placed in clinic rooms and checking out. Ensures that patients are placed in rooms on time.
Provides cross coverage for the full-time MA and PSC (registration).
Perform patient check-in/check-out when needed.
Contact patients to reschedule appointments, provide exceptional customer service, and ensure smooth coordination between rescheduled appointments and clinic operations.
Assist in the management of the clinic’s scheduling system to identify open slots, address and resolve scheduling conflicts, and update patient records accurately.
Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas.
Obtain and /or verifies patient’s demographic data by phone or in person.
Obtains pre-certifications as required by patients’ health care insurers or managed care providers.
Proficient in verifying insurance benefits, processing authorizations, and addressing any related inquiries regarding insurance payer requirements.
Registers patients for clinical appointments using Electronic Medical Records (EMR) system.
Assists patients or family members with completion of medical insurance forms.
Informs patients of costs or care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
Arranges or assists in arranging patient transportation. Answers phone and provide routine information to callers.
Collects time of service payments, issues receipts, and prepares cash settlement records. Enters patient charges into computer system.
Discusses patient charges, if appropriate, with patients and/or patients’ families.
Evaluates eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
Other duties assigned.