Patient Service Coordinator/Medical Assistant (DOM Clinical Operations)

Johns Hopkins University•Nottingham, MD

1d•$16 - $29•Onsite

About The Position

We are seeking a Patient Service Coordinator/Medical Assistant. Specific Duties & Responsibilities Patient Service Coordinator (PSC) Offer friendly, courteous, and confidential assistance to patients and providers to ensure that the patient has a positive experience while at Johns Hopkins Rockland Clinic at Greenspring Station. Work in a team environment with others within the clinic. Maintain accurate information on each patient to facilitate the patient’s encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Schedule patients for laboratory tests, exams, and consultations. Relay information to patients regarding preparation for testing and consultations. Coordinate visits within the department. Answer phones to answer routine information to callers. Monitor voicemail messages. Confirm appointments by telephone, Epic, or mailing appointment letters. Verify and pre-register patients for appointments using Epic by obtaining patient’s demographic and insurance information. Obtain pre-certifications as required by patient’s health insurance. Inform patients of costs of care being provided and guide them to appropriate resources for further information, guidance, or assistance. Maintain electronic patient charts, send/monitor patient messages and result letters. Provide accurate and timely messages to providers and other staff members. Manage incoming and outgoing fax documents. Fulfill HIPAA compliant ingoing and outgoing medical records requests. Complete Infection Control screens during check-in process. Provide accurate and efficient appointment check-in and check-out during clinic hours. Assist in arranging patient transportation if needed. If a patient has to be admitted to the hospital, print patient demographics for transport. Certified Medical Assistant (MA) The MA participates in the care of the patient, under the direct supervision of the physician and in collaboration with the healthcare team. Displays responsible behaviors, communicates effectively to others and functions as member of the healthcare team. Reports to the clinic manager, who is responsible for administrative supervisions, staff development, and orientation of the MA to Johns Hopkins policies and procedures. Maintains inventory of clinical supplies and equipment in clinical and storage areas. Monitors expiration dates on all supplies and equipment. Follows HEIC and EOC protocols to maintain compliance within the clinic environment to ensure patient safety. Demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for medical assistants in the clinical area. The MA demonstrates competency in all skills related to the performance of patient care. Obtains and records patient’s vital signs into Epic. Monitors patient status, recognizing and reporting abnormal findings or changes in conditions to the physician. Reviews medication list with the patient and documents appropriately in Epic and completes prescription refill requests. Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks. Under clinic supervision, procedures common to the specialty area in a safe, effective and efficient manner according to the Clinical Practice Policy and Procedure. Appropriately obtains and manages specimens including labeling, form completion, transport to laboratories, and log maintenance. Performs quality control for waived testing. Performs injection of vaccinations as directed. Recognizes emergency events and implements emergency procedures according to clinical guidelines.

Requirements

High School Diploma/GED and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required.
One year of work experience in customer service.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Responsibilities

Offer friendly, courteous, and confidential assistance to patients and providers
Maintain accurate information on each patient
Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out
Schedule patients for laboratory tests, exams, and consultations
Relay information to patients regarding preparation for testing and consultations
Coordinate visits within the department
Answer phones to answer routine information to callers
Monitor voicemail messages
Confirm appointments by telephone, Epic, or mailing appointment letters
Verify and pre-register patients for appointments using Epic
Obtain pre-certifications as required by patient’s health insurance
Inform patients of costs of care being provided
Maintain electronic patient charts, send/monitor patient messages and result letters
Manage incoming and outgoing fax documents
Fulfill HIPAA compliant ingoing and outgoing medical records requests
Complete Infection Control screens during check-in process
Provide accurate and efficient appointment check-in and check-out during clinic hours
Assist in arranging patient transportation if needed
Participates in the care of the patient, under the direct supervision of the physician and in collaboration with the healthcare team
Maintains inventory of clinical supplies and equipment in clinical and storage areas
Monitors expiration dates on all supplies and equipment
Follows HEIC and EOC protocols to maintain compliance within the clinic environment to ensure patient safety
Obtains and records patient’s vital signs into Epic
Monitors patient status, recognizing and reporting abnormal findings or changes in conditions to the physician
Reviews medication list with the patient and documents appropriately in Epic and completes prescription refill requests
Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks
Appropriately obtains and manages specimens including labeling, form completion, transport to laboratories, and log maintenance
Performs quality control for waived testing
Performs injection of vaccinations as directed
Recognizes emergency events and implements emergency procedures according to clinical guidelines