Patient Service Coordinator, Home Health

CenterWell Home Health • Peachtree City, GA

111d • $40,000 - $52,300

About The Position

The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management. Manages schedules for all patients, edits schedule for agents calling in sick, ensuring patients are reassigned timely, and updates agent unavailability in worker console. Initiates infection control forms as needed and sends the HRD the completed 'Employee Infection Report' to upload in the worker console. Serves as backup during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. Completes requested schedule as tasks appear on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. Completes requested schedules for all add-ons and applicable orders: schedules discharge visit/OASIS Collection or recert visit following case conference when task appears on action screen. Schedules TIF OASIS collection visits and deletes remaining schedule. Reschedules declined or missed (if appropriate) visits. Processes reassigned and rescheduled visits. Ensures supervisory visits are scheduled. Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity/geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. Verifies visit paper notes in scheduling console as needed. Assists with internal transfer of patients between branch offices. If clinical, receives lab reports and assesses for normality, faxes a copy of lab to doctor, makes a copy for the Case Manager, and routes to Medical Records Department. Initiates Employee/Patient Infection Reports as necessary. If clinical, may be required to perform patient visits and/or participate in on-call rotation.

Requirements

• Must possess excellent communication skills.
• Ability to interact well with a diverse group of individuals.
• Strong organizational skills.
• Ability to manage and prioritize multiple assignments.
• At least 1 year of home health experience.

Nice To Haves

• Prior packet review/QI experience preferred.
• Coding certification is preferred.

Responsibilities

• Manage schedules for all patients.
• Edit schedule for agents calling in sick, ensuring patients are reassigned timely.
• Update agent unavailability in worker console.
• Initiate infection control forms as needed.
• Send completed 'Employee Infection Report' to HRD for upload.
• Serve as backup during lunch hour and busy times.
• Maintain the client hospitalization log and enter coordination notes.
• Complete requested schedules as tasks appear on the action screen.
• Ensure staff are scheduled for skilled nurse/injection visits.
• Schedule discharge visit/OASIS Collection or recert visit.
• Schedule TIF OASIS collection visits and delete remaining schedule.
• Reschedule declined or missed visits.
• Process reassigned and rescheduled visits.
• Run scheduling reports including Agent Summary Report.
• Prepare weekly Agent Schedules.
• Perform initial review of weekly schedule for productivity/geographic issues.
• Verify visit paper notes in scheduling console.
• Assist with internal transfer of patients between branch offices.
• Receive lab reports and assess for normality if clinical.
• Initiate Employee/Patient Infection Reports as necessary.

Benefits

• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, company and personal holidays.
• Volunteer time off.
• Paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed