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Caring Connections - Airmont, NY

posted about 1 month ago

Full-time
Airmont, NY
Ambulatory Health Care Services

About the position

The Patient Service Coordinator at Caring Connections is responsible for managing client services within a home care agency, ensuring that care is delivered effectively and meets the needs of clients. This full-time role requires strong communication and coordination skills to work with clients, families, and caregivers, while also utilizing software tools for scheduling and documentation. The position emphasizes a supportive work environment and a commitment to exceptional customer service.

Responsibilities

  • Manage a reasonable-sized caseload, ensuring services run smoothly and meet client needs.
  • Communicate effectively and professionally with clients, family members, and caregivers to provide outstanding customer service.
  • Coordinate with a responsive team of nurses and caregivers available for guidance, support, and assignments.
  • Use HHA Exchange software to manage client schedules, documentation, and communication.
  • Participate in weekly staff meetings, offering insights and updates on caseloads and service requirements.
  • Answer phone calls in a courteous, professional manner and maintain organized, thorough documentation.

Requirements

  • Experience as a Service Coordinator, Staffing Coordinator, Patient Service Coordinator, or HHA Supervisor in a home care agency or nursing home.
  • Familiarity with HHA Exchange software and general computer proficiency.
  • Excellent communication, documentation, and follow-up skills.
  • Ability to solve problems efficiently and maintain an upbeat, professional attitude.
  • Strong teamwork skills, with the ability to collaborate effectively with an amazing team of caregivers and nurses.
  • A commitment to providing top-notch customer service and a positive experience for clients, families, and team members.

Benefits

  • Great hourly pay and a friendly, supportive work environment.
  • An exceptional work-life balance with a manageable caseload.
  • A dedicated, responsive team of professionals to ensure you're supported in your role.
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