Patient Service Coordinator-Heart

UnityPoint Health•Waterloo, IA

44d

About The Position

UnityPoint Health - Allen Hospital Patient Service Coordinator - 3 Heart Full-Time 1.0; 8am-4:30pm Day shift The Patient Service Coordinator serves as a member of the healthcare team as an organized, efficient colleague with expertise communicating to customers, family members, physicians, providers and healthcare team members. Emphasis is placed on creating a culture to customer focused service where the actions of every associate leave the patient or visitor with a belief that Allen Hospital is focused on: Serving them before they ask for assistance (initiative) Helping each other (teamwork) Acknowledging concerns (empathy) Respecting privacy and dignity (courtesy) Explain what is happening Coordinates and provides administrative support for nursing staff under the direction of the Director or Nurse Manager. Supports the delivery of the department's services. Contributes to the overall goals of Medical Surgical Services which in turn ensures high quality patient care. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.â¯ Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Requirements

Minimum of 2 years secretarial or comparable work experience or equivalent education.
Internal applicants within Allen, with 2 years of demonstrated and documented experience of exceeding the performance expectations in patient care and living our values, may be considered.
Ability to read, write and speak English.
Excellent telephone manner, respect for confidentiality.
Ability to work for a large multitude of the management team and physicians.
Demonstrates ability to work on several projects simultaneously, function effectively with disruptions and work independently.

Nice To Haves

Health Care experience preferred.
Customer Service experience preferred.
Use of usual and customary equipment used to perform essential functions of the position.

Responsibilities

Greets all patients, families, physicians and staff that present to the unit, and answers the phone with a welcoming attitude and ascertains their needs.
Communicates and coordinates any unresolved patient/family issues promptly to unit leadership.
Answers the patients' needs directly.
Reports needs promptly to proper authority including physicians.
Assists in scheduling follow-up and healthcare team appointments for patients.
Makes guest relation rounds twice daily for any immediate needs of family or staff, ex. - blankets, water, coffee etc.
Serves as a resource for patients and patients' families needing direction or information.
Makes sure the dietary lounge is stocked for families' needs and makes coffee.
Enters charges per unit need.
Works with manager to improve patient services.
Verifies daily that all paper forms are stickered and in the correct chart.
Verifies that each chart has a face sheet and stickers for the day's work.
Verifies that discharged patients charts are complete and stickered
Enters staff into the Vocera website and keeps it updated throughout the shift.
Communicates with the charge nurse to comply with the bed ahead concept.
Organizes and makes sure there are adequate supplies ordered and notifies the manager of additional needs.
Incoming supplies are maintained in a neat area and items are put away.
Make copies of any forms needed for use on the unit.