Patient Service Coordinator - Clinical - Home Health

BrightSpring Health Services•Charleston, WV

16d

About The Position

The Patient Services Coordinator (Clinical) is responsible for scheduling home visits for field staff and coordinating patient care under the direction of the Clinical Manager. This role ensures optimal utilization of clinical resources to support care center capacity and adherence to utilization guidelines, while serving as a liaison between field staff, patients, and the Clinical Manager for scheduling and communication of patient services. Adoration Home Health and Hospice, an affiliate of BrightSpring Health Services, provides quality and compassionate services in the comfort of home, providing support for patients, families, and caregivers in their time of need. Adoration was formed to fill the need for a loving, community-focused, caring organization. We empower patients to live with dignity, find a sense of fulfillment, and celebrate with their families a life well-lived. Our employees and caregivers are proud to be a part of the Adoration team and the mission of our company. Adoration Home Health / BrightSpring Health Services, an affiliated company who employs those individuals working for Adoration Home Health recently acquired certain Amedisys home health and hospice operations and is recruiting candidates for open positions within those operations. The successful candidate will initially be employed by Amedisys until January 1, 2026 at the latest. During this period, Amedisys will perform all administrative onboarding activities and offer benefits coverage under Amedisys employee benefit plans. On or before January 1, 2026, the successful candidate’s employment will be transferred to Adoration Home Health / BrightSpring Health Services, an affiliated company who employs those individuals working for Adoration Home Health. At all times, Adoration Home Health / BrightSpring Health Services, an affiliated company who employs those individuals working for Adoration Home Health will make all hiring decisions regarding and will supervise and direct the work of the successful candidate.

Requirements

Associate degree in nursing (ADN) or Bachelor of Science in Nursing (BSN) required
Minimum 1 year administrative experience in a healthcare setting
Current unencumbered license to practice as a Licensed Piratical Nurse (LPN), Licensed Vocational Nurse (LVN), or Registered Nurse (RN)

Nice To Haves

Scheduling experience in healthcare is preferred

Responsibilities

Schedule patient assessment visits, including Oasis visits, in a timely manner.
Prepare weekly clinical schedules and review daily to identify capacity opportunities and ensure productivity standards.
Assign clinicians to geographic areas efficiently, matching skills to care needs and optimizing capacity.
Reschedule missed visits within the current week or escalate to Clinical Manager.
Collaborate with field clinicians to ensure all ordered patient visits are scheduled and completed.
Manage scheduling-related calls from patients and staff; refer clinical or performance issues to Clinical Manager.
Monitor hospitalized patients and ensure appropriate team follow-up.
Complete schedules including required orders and services (e.g., lab draws, supervisory visits, add-on visits).
Support Clinical Manager in timely communication with patients, clinicians, referral sources, BD team, and office staff.
Run applicable reports and take appropriate workflow actions.
Assist with patient transfers between care centers and/or Hospice services.
Maintain supply closet, ensuring supplies are current and properly packaged; coordinate field supply needs.
Perform referral and intake duties in absence of Intake Coordinator.
Obtain and document verbal orders for patients in accordance with licensure requirements.