Patient Service Center Representative

Metro Vein Centers•West Bloomfield, MI

1d•Hybrid

About The Position

Metro Vein Centers is seeking a Patient Service Center Representative to join our growing team! This role functions as a remote extension of our in-clinic front desk team—answering inbound calls, responding to patient questions, rescheduling appointments, verifying insurance, and supporting patient inquiries with empathy and accuracy. You’ll be the friendly voice patients hear when they call us, ensuring they feel supported and informed at every step of their care journey. This is a hybrid position, based out of our West Bloomfield, MI office. In-office attendance is required on Wednesdays and Thursdays, with the flexibility to work remotely the other days. New hires must complete 90 days of on-site training before transitioning to hybrid work. This role requires a Sunday through Thursday schedule with mid-shift hours (11 AM to 7 PM).

Requirements

Bilingual in English and Spanish (required)
Comfortable working with patients over the phone and navigating EMR systems
Organized, dependable, and calm under pressure
Able to manage competing priorities and stay focused in a fast-paced environment
Excellent communication and customer service skills
A team-first attitude with strong attention to detail

Nice To Haves

Experience working in a medical office or healthcare call center preferred

Responsibilities

Communicate with patients in an omni-channel fashion via phone, email and text messaging
Answer and place inbound and outbound calls to support existing patients
Reschedule appointments, call back missed calls, and manage no-show/cancellation lists
Verify insurance and confirm appointment details
Respond to general patient inquiries and triage questions appropriately
Maintain high call quality scores and meet performance metrics
Collaborate with internal teams to support a seamless patient experience
Maintain documentation in our EMR and follow call center protocols