Patient Service Center Rep I, Days - THOP Memorial Campus
About The Position
The Patient Service Center Representative I is responsible for creating a positive patient experience by accurately and efficiently handling the day-to-day operations relating to a patient's anticipated appointment. The PSC REP I may be assigned to either the financial clearance function or the scheduling function and is expected to maintain positive customer service at all times. Upon occasion, the PSC Rep I may perform both financial clearance and scheduling duties but with limited scope. The individual is expected to develop a thorough understanding of assigned function.
Requirements
- Ability to work in a production driven call-center environment
- Familiarity with working with dual computer monitors (may be required to use dual monitors)
- Must have basic typing ability
- Must have working knowledge of Windows based computer environment
- Must be able to multi task in a high volume center
- Strong written and verbal communication skills
- Required: High school diploma or GED
Nice To Haves
- Preferred: Two years of college (two years in a professional, customer service-driven environment may substitute for two years of college)
- Preferred: Telephone/call center experience
- Preferred: Pre-registration and/or scheduling experience
- Preferred: 1-2 years of customer service experience
Responsibilities
- Collect and verify required patient demographic and financial data elements and creating a complete pre-registered account for a scheduled visit
- Completes the pre-certification process by obtaining authorization from insurer and/or healthcare facility, verify patient insurance and confirm benefits eligibility
- Assist other team members where necessary
- Adheres to department policies and procedures related to verification of eligibility/benefits, pre-authorization requirements, available payment options, financial counseling and other identified financial clearance related duties
- PSC Rep I would be assigned to easier, less complex scheduling
- Responsible for accurate and timely scheduling for outpatient appointments
- Provide callers with information related to their appointments (i.e., prep information for test, directions, cancelling/rescheduling of tests, order management etc.) and any other question the callers might ask.
- Other duties as assigned based on departmental needs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
