Patient Service Center Rep I, Days - THOP Memorial Campus

Conifer Revenue Cycle Solutions • El Paso, TX

95d

About The Position

The Patient Service Center Representative I is responsible for creating a positive patient experience by accurately and efficiently handling the day-to-day operations relating to a patient's anticipated appointment. The PSC REP I may be assigned to either the financial clearance function or the scheduling function and is expected to maintain positive customer service at all times. Upon occasion, the PSC Rep I may perform both financial clearance and scheduling duties but with limited scope. The individual is expected to develop a thorough understanding of assigned function.

Requirements

• High school diploma or GED.
• Ability to work in a production driven call-center environment.
• Familiarity with working with dual computer monitors.
• Basic typing ability.
• Working knowledge of Windows based computer environment.
• Ability to multi-task in a high volume center.
• Strong written and verbal communication skills.

Nice To Haves

• Two years of college (two years in a professional, customer service-driven environment may substitute for two years of college).
• Telephone/call center experience.
• Pre-registration and/or scheduling experience.
• 1-2 years of customer service experience.

Responsibilities

• Collect and verify required patient demographic and financial data elements and creating a complete pre-registered account for a scheduled visit.
• Complete the pre-certification process by obtaining authorization from insurer and/or healthcare facility, verify patient insurance and confirm benefits eligibility.
• Assist other team members where necessary.
• Adhere to department policies and procedures related to verification of eligibility/benefits, pre-authorization requirements, available payment options, financial counseling and other identified financial clearance related duties.
• Responsible for accurate and timely scheduling for outpatient appointments.
• Provide callers with information related to their appointments (i.e., prep information for test, directions, cancelling/rescheduling of tests, order management etc.) and any other question the callers might ask.
• Other duties as assigned based on departmental needs.

Benefits

• Competitive benefits package.

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED