Patient Service Center QA Analyst - Remote
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About The Position
This position integrates fully with the Patient Service Center to monitor the quality and accuracy of all scheduled, pre-registered and patient payment estimates, including data entry and compliance with protocol changes as required due to technological and/or process changes. The Quality Assurance Analyst will work independently to ensure that the representatives under their training know the proper way to approach each call, how to walk a customer through a variety of inquiries and promotes high levels of customer service and quality. In order to achieve this, the Analyst must be fully functional in all duties and aspects of work in the REP I through LEAD positions. Additionally, the Analyst will have daily communication with new representatives' Leads to discuss any problems that may be evident and to assure appropriate progress is attained. The Analyst will identify quality improvement opportunities and present them to Manager/Team Leaders for consideration and approval. The Analyst will promote, by example, a customer-centric, professional management culture.
