PATIENT SERVICE ASSOCIATE

Duke Careers • NC

77d

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Lake Norman Hospital offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties. The position involves coordinating and participating in a variety of duties associated with daily clinic preparation processes, patient identification, patient check in/out, charge posting, cash management, and patient appointment scheduling. It also involves customer service, message distribution, ancillary scheduling and preparation, and referrals management.

Requirements

• Strong verbal and written communication skills.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Demonstrated ability to organize and prioritize work.
• Ability to provide oral and written instructions.
• Ability to interact tactfully with customers and establish and maintain effective relationships.
• Ability to apply specific departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.
• Minimum of one year of work experience in directly communicating and providing service to patients or public, preferably in a healthcare related field.
• Experience in effectively coordinating multiple tasks or activities.

Responsibilities

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
• Enter pre-visit orders and prepare new patient charts.
• Pick up X-rays, office charts, medical records, reports, petty cash, and collections bag.
• File history sheets, ancillary reports, and all other required patient record documentation.
• Return medical records and attach HIPPA/Medicare documents to the encounter forms.
• Check-in patients upon arrival in the practice and verify patient demographic data.
• Edit Maestro Care as needed and accurately identify the appropriate account for patient visit.
• Present and educate patients on required forms and obtain signatures as required by policy and procedure.
• Complete all Maestro Care check-in files and manage all appropriate alerts.
• Collect and post co-payments and balances on accounts due.
• Imprint all patient specific chart documents and requisition/transmittal documents.
• Copy, file, and distribute insurance cards as indicated by procedure.
• Coordinate all labs/procedures as requested and maintain private physician office charts.
• Prepare encounter forms and audit encounter forms for completeness and accuracy before batching.
• Batch encounter forms or charge posting in Maestro Care.
• Schedule tests and procedures and complete and distribute ancillary service requisitions.
• Explain billing to patients according to PRMO credit and collection policies.
• Determine the amount of cash to be collected based on insurance plan.
• Check-out patients and make return appointments by scheduling patients into the correct appointment type.
• Answer telephone, take and deliver messages to physicians, nurses, and others.
• Report obtained medical information from patients and referring physicians accurately, completely, and timely.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees