Patient Service Associate - General Gynecology, Albany

Albany Medical Center • City of Albany, NY

2d • Onsite

About The Position

We are seeking an Administrative Associate with excellent customer service skills and clerical experience to join our team! The Patient Service Associate provides advanced clerical support and fosters coordination of functions for effective operation and administration of office functions. Demonstrates a high degree of knowledge and competence in our electronic health record and scheduling system.

Position Summary: Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling. Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions. Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. Interact with a diverse patient population. Utilize the electronic medical record to maintain patient records via registration process and scan functionality. Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned. Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed. Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company Answer incoming phone calls and direct appropriately to team members Conveys professional image by adhering to the established dress code.

Requirements

• High School Diploma/G.E.D. - required
• Excellent customer service skills
• Ability to multi-task in a high patient volume unit
• Ability to learn and utilize resources
• Strong time management skills
• Ability to review information and draw appropriate conclusions
• Good judgement and ability to problem solve; escalate issues as needed
• Strong teamwork skills and work ethic

Nice To Haves

• 2-3 years office experience or one year of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus

Responsibilities

• Register patients
• Update insurance information
• Schedule visits
• Coordinate patient appointment scheduling
• Discuss financial obligations and explain regulatory forms
• Answer questions
• Complete accurate registration and support clinical workflow
• Maintain patient records via registration process and scan functionality
• Provide proper consents for patients who are wards of the state
• Obtain proper consents from patient proxies
• Adhere to payer requirements for referrals and authorization
• Schedule follow up appointments, referrals and prior authorization
• Communicate professionally and timely with all parties
• Answer incoming phone calls and direct appropriately to team members
• Convey professional image by adhering to the established dress code

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees