Patient Service Associate - Neurosurgery

Duke Careers • Raleigh, NC

2d • Onsite

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.   Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina. $2,500 Commitment Bonus for qualifying candidates!   JOB LOCATION: Duke Neurosurgery of Raleigh - 3480 Wake Forest Rd   JOB SUMMARY: We are seeking a Patient Service Associate in our Duke Neurosurgery of Raleigh clinic located in Raleigh, NC to be an integral member of the healthcare team to provide direct and indirect care to patients.

Requirements

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Experience in effectively coordinating multiple tasks or activities.

Responsibilities

• Batch out and reconcile cash bag daily
• Check-in patients upon arrival in the practice. Identify correct patient information in Maestro Care and verify demographic data for three clinics with an average 140 arrived visits per day.
• Present and educate patients on required forms and obtain signature as required by policy and procedure.
• Collect and post co-payments and balances on accounts.
• Check out patients and schedule follow up appointments.
• Schedule appointments if referred by another physician in the center
• Explain billing to patients according to PRMO credit and collection policies
• Answer telephone and deliver messages according to practice communication standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees