Patient Service Associate - Richardson
About The Position
The Spine Team Texas Patient Service Associate is responsible for providing customer assistance and checking in all patients upon their arrival and then checking them out when exiting the facility. The highest quality of customer service is essential for this position. The Patient Service Associate is responsible for providing appropriate patient documentation forms (demographics, financial, insurance, etc.) and information while complying with all confidentiality and HIPAA regulations. The position requires the ability to process charges and payments. Cross-training required to provide coverage needs at either location and/or at ASC Reception. This position requires the full understanding and active participation in fulfilling the mission of Spine Team Texas.
Requirements
- High School graduate or equivalent.
- Excellent written and oral communication skills.
- Excellent time management
- Excellent organizational ability.
- Possess the ability to plan and execute work projects.
- Possess the ability to work productively, either independently or with other individuals.
- Proficient in communicating in the English language both written and verbally.
- Ability to add/subtract/total charges and payments accurately.
- Attention to detail.
- Computer skills and data/entry.
Responsibilities
- Check in and check out all patients and follow the appropriate procedures and policies concerning necessary documentation and chart preparation.
- Ensuring appropriate customer service, assisting patients in the lobby with various needs.
- Provide accurate and appropriate information to authorized individuals in a timely and efficient manner.
- Process charges and payments on a daily basis and adhere to the turnaround standard.
- Maintain the highest level of customer service at all times.
- Speak in a kind, courteous and professional manner when dealing with a patient/customer or co-worker.
- Fulfill the Spine Team Texas mission of “Offering an Unparalleled Patient Experience!”
- Exhibit a spirit of cooperation and positive attitude.
- Maintain Professionalism at all times.
- Contribute positive interaction, promote value and be a “team-player” not only for their unit or department, but for Spine Team Texas as a whole.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
