Patient Service Associate - EmUrgentCare, Guilderland
About The Position
Patient Service Associate, Guilderland EmUrgentCare Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our Front Office team as a Patient Service Associate. An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time position (36 hours/week) structured as three, convenient, 12-hour shifts. This is an onsite position at our Guilderland location, with some reimbursable travel required. Position Summary: Assist all patients that report to the front desk Greet patients in a prompt, courteous and professional manner Interact with a diverse patient population Utilize the electronic medical record to maintain patient records via scanning or registration Attend appointments, collect copayments, and other necessary information at time of check-in Answer incoming phone calls and direct appropriately to team members Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Albany Medical Center is the centerpiece of medicine, research, and medical education in New York’s Capital Region and is the area's largest private employer with more than 10,000 employees. Albany Medical Center offers excellent career opportunities in a wide range of roles in both patient care and administration. We value all our staff members and offer outstanding employee benefits including: · Excellent health care coverage with no copay at Albany Medical Center providers · A wide array of services and programs to support emotional, physical, and mental wellbeing Anchored in the state’s historic capital city, Albany Medical Center offers a full range of inpatient and outpatient care and is home to the region’s largest hospital, only Level 1 adult and pediatric trauma centers, and only children’s hospital. The downtown campus also offers opportunities at Albany Medical College. Albany Medical Center, along with Columbia Memorial Health, Glens Falls Hospital, Saratoga Hospital, and the Visiting Nurses, form the Albany Med Health System, serving more than three million people over 25 counties.
Requirements
- No experience required.
- Excellent customer service skills preferred
Nice To Haves
- Experience using an electronic health record and Microsoft Office a plus!
Responsibilities
- Assist all patients that report to the front desk
- Greet patients in a prompt, courteous and professional manner
- Interact with a diverse patient population
- Utilize the electronic medical record to maintain patient records via scanning or registration
- Attend appointments, collect copayments, and other necessary information at time of check-in
- Answer incoming phone calls and direct appropriately to team members
Benefits
- Paid hands-on training
- Opportunities for growth within the Albany Medical Center family
- Paid Time Off
- Tuition Reimbursement
- AMC Pension Plan and 403B Retirement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
